What is a VIP code?
It helps us identify how you heard about us and usually is a combination of letters or letters and numbers. If you haven't got one, don't worry! Not everyone has.
How do you know if your booking has been received?
We will confirm your booking within 4 working days by sending an invoice (please inform us when booking if address is different). A confirmation letter is sent out after all bookings.
How do I pay?
You can pay by bank transfer, credit card and by cheque. Payments must be received at least 4 weeks prior to the event date. Late registrations must provide a credit card as a way of a guarantee until payment is received. Please quote our invoice numbers when making payments.
By Bank Transfer
GBP to: Natwest Bank, 25 High Street, Colchester, Essex, CO1 1DG
Account name: Informa UK Ltd; Account No: 01825550; Sort Code: 60-06-06; IBAN: GB25NWBK60060601825550; Swift Address: NWBKGB2L
EUR to: GBP to: Natwest Bank, 25 High Street, Colchester, Essex, CO1 1DG
Account Name: Informa UK Ltd; Account No: 06880185; Sort Code: 60-72-11; IBAN No: GB08NWBK60721106880185; Swift Address: NWBKGB2L
By Credit Card
MasterCard, Visa, American Express & Diners Club. You must supply Name of cardholder; Card Number; Card Expiry date; CVV Number (3 digit code on reverse of card/4 digit code on front of AMEX card); Address card registered to.
Note - to ensure we provide the highest level of security for your credit card details we are unable to accept such payments via email or fax which ensures that these details are never stored on our network. To make payment by credit card please register online via our secure payments website or call our customer service team on +44(0)20 7017 7190.
To be made payable in GBP or EURO to IIR Ltd and sent with a copy of your invoice to: Informa UK Ltd, Customer Services, Sheepen Place, Colchester, Essex, CO3 3LP, UK
Why does my invoice say IIR when I booked a course with IFE?
IFE and IIR are the same company, and both are part of the Informa Group. It depends how your own company has us set up on their own supplier list. IFE and IIR have the same Accounts Dept.
What happens if you have to cancel?
The following charges will apply for written notice received: 30+ days before the course: 10%
15-30 days before the course: 50%, 1-15 days before the course: 100%
In the unfortunate event that a course is cancelled, IFE is not liable for any costs incurred by participants' connection with the course.
The following charges will apply for written notice received:
30+ days before the course: free of charge
15-30 days before the course: 10%, 1-15 days before the course: 100%
What is the timetable?
You are welcome to arrive on day one of the course from 8.30am. Courses start promptly at 9.00am and finish at approximately 5.30pm. (unless we notify you of a change in timing).
Do I need to bring anything / prepare for the course?
If you need to undertake pre-course reading or bring a laptop or calculator, our customer services team will inform you.
Will I get a qualification at the end of the course?
You will receive a certificate of attendance which you can use to claim CPD points.